Here you will find everything you may need before and after your purchase: installation files, payment methods, terms and our contact details. If you cannot find an answer, call us – we answer in Lithuanian.
Frequently asked questions
When will I receive the licence key?
Within 1–2 minutes of payment, the key is sent to the e-mail address you provided. You can also find it by logging in to your account, in the “Licences” section.
Will I receive a VAT invoice?
Yes. It is attached to the same e-mail as a PDF. If you are buying on behalf of a company, select “Legal entity” at checkout and enter the company details – the invoice will be issued to the company.
How do I install and activate it?
Download the installation file in the downloads section, run it and enter the activation code you received. The code looks like this: XXXXX-XXXXX-XXXXX-XXXXX.
If an older version of Kaspersky (Anti-Virus, Internet Security, Total Security) is already running on your computer, there is no need to remove it – you can enter the new code in the app itself, and it will offer to switch to the new version. All the steps: how to activate a Kaspersky licence.
Can I cancel my purchase?
The 14-day right of withdrawal does not apply to digital content, because the licence key is provided immediately after payment and you agree to this at checkout. If the key has not yet been sent or does not work, we will replace it with a working one free of charge or refund your money. More details: terms of supply.
I did not receive the e-mail with my key. What should I do?
First check your spam folder – e-mails with codes sometimes end up there. The e-mail comes from shop@kaspersky24.lt. If it is not there either, write to us or call: we will find the code in our system by order number or the buyer’s e-mail address and send it again.
I have lost a code I bought some time ago
We can help with that too. Give us the e-mail address you used to buy or your order number – we keep a purchase archive and will find your licence.
The code does not work or says it has already been used
Check that you are entering it without spaces and that you are installing exactly the product the code is intended for. If everything looks right but the system will not accept the code, write to us – we will sort it out and replace it if necessary.
How do I move my licence to a new computer?
The licence is linked to your My Kaspersky account, not to a specific device: you remove the old device from the account, install the app on the new one and sign in. The steps are described in a separate article.
Can I renew my licence early?
Yes, and you will not lose anything. An unused code does not expire, and once you add it to My Kaspersky as a backup, the new period will start automatically when the current one ends. More details – how to renew without losing days.
How do I change my plan or number of devices?
When renewing, you can choose a different plan or a different number of devices – the app stays the same; only the number of features it unlocks and the number of devices it protects change. If you are not sure how many you need, see how many devices one family needs.
Can I try it before buying?
Yes, home products can be used free of charge for 30 days with all features. How to get started – on the free trial page.
When you need technical support
We handle questions about purchases, invoices and licences. If the problem is technical – the program will not install, conflicts with other protection or the computer is behaving oddly – call the technical support number. Before calling, it helps to know which operating system and which product are installed, and if an error is shown, to write down its text.