Terms of supply

1. General provisions

• The seller of the goods is UAB „Atviros informacinės sistemos“, company code 300040275, VAT code LT100001169315, registered office B. Dvariono g. 15, 08431 Vilnius (hereinafter – the Seller).
• The Buyer is a legal entity or natural person who wishes to purchase the products offered by the Seller.
• The Buyer orders, purchases and pays for the products, and the Seller supplies and sells the products under the terms of this contract.

2. Rights of the Buyer

• The Buyer has the right to purchase goods in the online shop kaspersky24.lt in accordance with the procedure laid down in these Terms.

3. Obligations of the Buyer

• The Buyer orders products on the website kaspersky24.lt: selects the desired licence, adds it to the cart and completes the order form.
• When ordering, the Buyer provides their first name, surname and the e-mail address to which the licence activation code will be delivered. Legal entities also provide the company name, company code, VAT number (if applicable) and address – these details are needed to issue the VAT invoice.
• The Buyer pays 100 % of the order amount in advance through the licensed payment institution Paysera – by payment card, Apple Pay, Google Pay or online banking – or by bank transfer against a pro forma invoice issued by the Seller. The available payment methods are listed here.
• The Buyer must notify the Seller of any changes.
• The Buyer must keep their website login details safe.
• The Buyer must keep the software activation codes received safe.
• The Buyer is liable for any damage that may arise from transferring these details or software activation codes to third parties.

• The Seller offers Kaspersky software for purchase for the Buyer’s own use, and the Buyer purchases it. More detailed information about the product types can be found on the home page kaspersky24.lt.
• Purchased products can be activated in the EU and EEA countries (Norway, Iceland and Liechtenstein), Switzerland and Monaco.
• All product prices in the Seller’s online shop are stated in euros (EUR).
• The Seller states all prices including the value added tax applicable in the Republic of Lithuania.
• Changes to the products and prices offered take effect once they are published on the website kaspersky24.lt.

5. Obligations of the Seller

• The Seller undertakes to accept Buyers’ payments and to sell them software activation codes under the conditions laid down in these Terms and stated on the Website for each product.
• The Seller delivers the products to the e-mail address provided by the Buyer.
• Products are delivered electronically free of charge.

• The order is prepared electronically and is valid without a signature.
• The Seller confirms all orders by sending the Buyer a confirmation e-mail. If the Buyer does not receive a confirmation e-mail, the order has not been accepted.
• The sale and purchase agreement is deemed concluded (valid) when the money reaches the bank account specified by the Seller.
• The licence key is delivered to the e-mail address provided by the Buyer immediately after payment, usually within a few minutes.
• If the product cannot be supplied on time because of a price change or because stock has run out, the Seller informs the Buyer without delay. The notice states whether supplying the product is no longer possible at all or whether new supply terms are offered. If the new terms do not suit the Buyer, the Buyer may cancel the order and the amount paid is refunded within 14 calendar days.

• Buyers are entitled to free technical support services during the product's period of use.
• The Seller’s online shop customer support department works on business days from 9:00 to 17:00. E-mail: support@kaspersky24.lt.
• Customers are served in Lithuanian, English and Russian.

• The shop sells digital content – software licence activation codes. They are provided by e-mail immediately after payment and are not supplied on a physical medium.
• A consumer has no right to withdraw from a distance contract for digital content if its supply has begun with the consumer’s prior express consent and acknowledgement that they thereby lose the right of withdrawal (Civil Code of the Republic of Lithuania, Article 6.228-10, Part 2, Point 13).
• By placing an order and accepting these terms, the Buyer agrees that the licence code is to be supplied immediately after payment and confirms that they understand that they lose the right of withdrawal from the moment the code is supplied.
• If the licence code has not yet been sent, the Buyer may cancel the order by notifying us by e-mail at shop@kaspersky24.lt. The amount paid is refunded to the same account from which the payment was made within 14 calendar days.
• If the licence code provided does not work, has already been used or the wrong product has been supplied, the Buyer notifies the Seller by e-mail at shop@kaspersky24.lt. The Seller will provide a working code free of charge or refund the amount paid within 14 calendar days of the complaint being confirmed.
• Complaints can be submitted by e-mail to shop@kaspersky24.lt or by phone +370 676 10000. A reply is provided within 14 calendar days at the latest.
• If the consumer disagrees with the Seller's reply, they have the right to apply to the State Consumer Rights Protection Authority (www.vvtat.lt).
• The Seller is liable for the conformity of digital content with the contract in accordance with the legislation of the Republic of Lithuania. The conditions set out in these Terms do not limit the consumer’s rights granted by mandatory provisions of law.

• These terms have been drawn up in accordance with the laws of the Republic of Lithuania.
• Relations arising under these terms are governed by the law of the Republic of Lithuania.
• Any disagreements arising from the application of these terms are resolved through negotiation. If no agreement can be reached, disputes are settled in accordance with the procedure established by the laws of the Republic of Lithuania.
• The parties are released from their obligations under this Agreement if fulfilling them is impossible due to force majeure.

Version date of the terms: 9 September 2026